Automated Reminder Service

This service is available to our myPractice Live clients only. Our other clients can set this automated service up for themselves using the myPractice Scheduler.

 

It is a service that will automatically send your Client reminders (SMS and Email) out each day.

 

Nothing except the usual SMS Global message cost. We are including this service free with your myPractice Live subscription.  We use your existing SMS Global account to send your SMS messages.  We use our email servers to send your Email reminders.

 

It helps you by taking away the need to remember to send your Reminders each day.

 

At 10 am, 1pm and 4pm each day, myPractice will check your database to find any 'unsent' Reminders and send them for you.

By default all messages will be sent at 10am for the next day, and for Saturday, Sunday and Monday appointments, reminders will be sent on Friday 10am.  The 1pm and 4pm run is just in case you have added any 'new' appointments after 10am.

 

Yes.  If you want your reminders to go out 2, 3 or more days prior to the Appointment date, just let us know and we will adjust the service to suit your needs.  Each day of the week can be adjusted differently.

 

No. The myPractice Auto-Reminder Service will see that you have already sent a Client a reminder and will skip that Appointment.

 

Yes. The Auto-Reminder Service will honour all Reminders set for delivery.

 

Once the Reminders are sent, a Summary Report email is sent to one or more email addresses that you define.  It includes a summary of what was sent including the Client Name, the Appointment Date and the Phone number or Email address.

 

e.g.

Email to Mary Makebelieve - marypoppins@gmail.com  - Appt: 6/05/2011 2:15 p.m. - Sent = True

Email to Fred Bloggs - fredbloggs@gmail.com  - Appt: 6/05/2011 4:00 p.m. - Sent = True

 

Your myPractice database is also updated with the Reminder information and it will be visible to you within myPractice on your desktop.

 

*Note: as always, with SMS Messages you should always check the Status of your SMS Reminders.  The Auto-Reminder service will advise you of what has been Sent, but this does not guarantee it was delivered.  To check if messages have been Delivered to the Clients handset, you need to check the 'SMS Delivery Status' in the Reminders screen.

 

Please call or email support so we can discuss this with you and gather some additional information. We will contact you once your service is in place.