
	You are accessing documentation for myPractice version 4. Support for this version of myPractice has ended. This documentation is available for reference only.
	Please contact our support team on 1300 401 111 about upgrading to the latest version of BpAllied. View the latest (V7) documentation here.	Version 4

myPractice has been rebranded Bp Allied, a product of Best Practice Software.

Support is available Monday to Friday, 9am to 5pm AEST Version 4.18 Published 5 December 2019

Email: alliedsupport@bpsoftware.net Click Remote Support from within myPractice for assistance Phone: 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand)

myPractice Remote Support

myPractice Remote Support is via the LogMeInRescue Remote Support Client. This should be used when there is an urgent issue that needs immediate attention. Remote Support is available Monday to Friday from 9am to 5pm Australian Eastern Time (excluding Public Holidays).

To initiate Remote Support from within myPractice go to either the System Tab > myPractice Remote Support.

Click the Remote Support link which is located to the top right of the myPractice Window.

If you are having problems starting myPractice please go to the Start Menu of Windows > All Programs > myPractice > myPractice Remote Support.

Remote support is only available to those users with a valid Software Assurance contract. myPractice Remote Support will check to ensure you have a valid Software Assurance contract before connecting to us. If you receive the following message and you wish to continue on with Software Assurance please contact us.

Once your Software Assurance contract has been validated, myPractice Remote Support will check for updates to the Support Client. If any updates are available these will be automatically downloaded and installed, this may take a few minutes to complete.

Enter your name and the name of the Practice and click Connect.

The myPractice Remote Support Client will begin connecting to our Support Team. Once connected you will see the following screen which will inform you of which myPractice Team member is assisting you, e.g. "Support session established with Mel"

At this point you can be begin chatting with the myPractice Staff member by typing in the area that says "Type here and press Enter to send". The myPractice Staff member will most likely send through a request for remote control of your computer. Click Yes to the following screen to allow full remote control of your computer.

To end the session click on the RED X within the chat window.

NB: myPractice Staff members cannot access your computer without you being at your computer to allow access.