myPractice has been rebranded Bp Allied, a product of Best Practice Software.
Support is available Monday to Friday, 9am to 5pm AEST Version 4.18 Published 5 December 2019
Email: alliedsupport@bpsoftware.net Click RemoteSupport from within myPractice for assistance Phone: 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand)
Synchronising myPractice
Synchronising is used by users of either using myPractice Live or those who have laptops out of the office. All other comptuers have a direct connection to the database and do not require synchronisation. The Refresh button will be displayed in it's place.
Sync All button
Use Sync All to update all other myPractice information e.g Referrals or Client Details.
It will not however, synchronise Invoice templates, Letter Templates or attached Client Documents.
Client Documents are sychronised using the Sync Network Docs button on the System tab. Click the link to see the details about this.
Use Sync Appointments to update your Appointment Book with changes to appointments others have made. The words turn red when you need to sync.
Two other things to watch out for on a synchronising version of myPractice are on the Status bar at the bottom of the screen.
If your online status turns red this means that you're either not connected to your local computer network or the internet (depending on your set-up). In some cases, this is valid e.g working on a laptop out of the office or with the internet disconnected.
If the Last Sync status turns red it's time to synchronise. myPractice has detected changes that need to be sychronised.
So, if changes can be detected, why doesn't myPractice update automatically?
The short answer is Performance.
The long answer is: We used to automatically do it but we took it out because it takes several seconds to redraw the screen and people got annoyed that when it would refresh while they were working on something else.We then tried some quite complex ideas involving detecting when the application was in use and waiting for a defined period after the last activity before refreshing. We also allowed a custom refresh time (eg 60 second or 30 seconds) – none of those worked because users would complain that the application was refreshing just as they switched back to it and appeared ‘frozen’ when it wasn’t.
